Designing digital health services: 9 essentials
Today, designing great health services means putting people at the centre of design. Human-centred Design. This means understanding the realities of the Australian health system and the people who use it.
We’ve defined nine essentials for applying human-centred design in this context. It’s guided by four key principles:
Be people centred
Understand and solve the right problems
Look at the whole system
Small and simple interventions
We’ve applied these principles across a wide range of services, from cancer care and chronic condition management to tools for staff, care workers, and people with disability. No matter the audience or the interface, the foundations of good design remain the same.
Here are our 9 essentials for designing digital health services in a handy checklist. If you are doing these things, you’re on track to create a service that’s not only usable and accessible, but genuinely valuable to both your organisation and the people it serves.
Download the Checklist for designing digital health services.
If you need help with any or all of these, get in touch.
