Healthcare design services
We design with you, a human-centred project approach, around what you need.
Research and discovery
Learning about your target audience
Discovery
Getting immersed into your organisation, your services, your audience, to clarify the project purpose
Design research
Uncovering opportunities by learning about the needs, behaviours and pain points of the people you serve
User testing
Observing people using your product or your competitors’ products, to learn how people behave
Analytics
Pairing quantitative and qualitative data to make better design decisions
Strategy and transformation
Facilitating and clarifying the road to success
Product strategy
Facilitating decision making around what the product or service should do, who it’s for and how it will succeed
Product roadmapping
Realistic planning of which features to build and in what order
Digital transformation
Shifting your platforms and processes to scale your service
Service design
Shaping the entire experience across all touchpoints
Concepting and prototyping
Something visual and tangible to sell your story and to save time and money
Co-design
Collaborating with subject matter experts and people who will use the service
Design and delivery
Designing systems and services that work for real users
User experience (UX) design
Re-imagining or reviving a product or service so that it works well and makes people feel good
User interface (UI) design
Designing a cohesive set of components for usability, consistency and engagement
Design systems
Giving you the building blocks for consistent product development
Inclusive design
Understanding the diverse needs of your audience groups, and designing accessibly from the getgo
Content design
Organising your content so it’s useful and accessible and taking care of micro-copy
Quality assurance
Collaborating with dev teams to preserving the quality and accessibility of the design, as it moves from figma to code
How we work
We take the fastest path from A to B with a bespoke, human-centred approach tailored to each client—always guided by our principles.
Our principles
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We cut through complexity. Whether it’s a service, a system or a sentence, we focus on shortening journeys, streamlining steps and communicating clearly.
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We’re inclusive, empathetic and driven by lived experience. We design with people, not for them—and we make accessibility non-negotiable.
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We build the dream team with you. Whether we’re leading or plugging gaps, we tailor every project to your goals, team and timeline.
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We ask “So what?” to turn insights into actions. We investigate every angle, challenge assumptions, and stress-test ideas to find what works.
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We’re down-to-earth and deeply practical. We care about your users and your outcomes—and we’ll never design something you can’t deliver.