More time for care, less admin for care workers
Health Metrics eCase app
Services provided
Qualitative interviews
Site map & process flows
User experience (UX) design
User interface (UI) design
Accessibility
Background
eCase is Australia’s leading digital solution for the clinical, financial and operational needs of aged care, retirement living and disability services. The eCase app is a core tool used daily by care workers to manage client records, appointments, and essential tasks. Visually, the app’s look and feel had become dated, and key tasks did not have the prominence they needed. Health Metrics engaged us to update the information architecture and design of the app to improve day-to-day efficiency and usability.
What we did
Defined the key problems to solve with the eCase team
Mapped out key workflows
Planned a new and improved content structure around top tasks
Created home screen options as stimulus for user testing
Designed screens for 12 different workflows
Produced clickable prototypes for easy review by stakeholders and for presenting at their annual customer conference
“It’s clean and not too busy. The focus is on my schedule”